Ordering information: We accept orders by fax, mail and e-mail. See our addresses above or those of our resellers and distributors in HEKA "Contact".
Prices: For countries without a regional exclusive distributor of HEKA products, prices are
provided in both EURO and USD price lists. Customers ordering from the United States and South American
countries, please refer to the USD Price List. Canadian customers please contact HEKA Electronics Inc.
for quotations. All other customers please refer to our EURO Price List. Prices given in official quotations
are valid for 3 months. All prices are subject to change without prior notice. All prices ex works are
unit prices, carriage forward, not including value-added tax and applicable duties.
Payment: Payment terms are net 30 days. HEKA Electronics Inc. and HEKA Instruments also accept
major credit cards, bank wire transfers and bank drafts drawn on U.S. or Canadian banks. For certain
international sales, we will require documents against payment (D/P), i. e. a letter of credit
(processing fee will apply), or payment in advance. In countries where we have local distributors,
please contact them for individual sales conditions.
Shipping: Shipping charges are prepaid and added to our invoice. All products are usually sent
door-to-door by air fright and courier. The carrier is selected by HEKA but can also be specified by the
customer when placing an order.
Returns: Items ordered in error may be returned within 30 days of receipt. A 15% restocking
fee will be applied as well as any charges that may have been occurred to return the equipment to
its original condition. The original packing material should be used. Please contact HEKA directly
prior to any returns.
Warranty: HEKA provides a guarantee of one year from date of invoice to all instruments and
labor. The warranty covers replacement of parts and labor to repair the product. The equipment must
be returned to HEKA with pre-paid shipment. Return shipment is complementary. Technical service
for and repairs of all instruments, if required, will be carried out directly by HEKA. The equipment
must have been operated according to instructions provided in the user manual and any abuse, misuse
or unauthorized repairs will void warranty conditions.
Software Support: Support is free of charge for owners of HEKA products. Please check our "Support" page before contacting our Hotline.
Software Upgrade: HEKA has an unsurpassed policy regarding upgrades of its software! Upgrades
of HEKA software (for PATCHMASTER, FITMASTER, POTMASTER, TIDA) are available to licensed holders free
of charge. The latest version can also be obtained from our download page, or you can contact HEKA to
receive our latest CD. When you purchase a copy of a software program, you purchase one license that
is protected by a hardware key ("dongle"). One dongle corresponds to one license. We provide a discount
for multiple licenses of our software as follows: 2nd and 3rd licences=20%; 4th or more=25%. This
discount applies to HEKA software only and not to products from third parties.
Sales Support: We provide exceptional pre and post sales customer support from our trained
international sales representatives. Customer support is free of charge for registered users of HEKA products.
Repair Policy: HEKA prides itself on its superb, long-standing repair and maintenance service
of its hardware products. The long history of HEKA amplifiers, however, together with short product
life cycles of many modern electronic components, make it necessary to put certain restrictions on our
service and repair policy for legacy products. See the Support page
for products with known limitations in parts availability and tech support."
Feedback, comments, suggestions welcome!