For several countries, exclusive distribution arrangements exist. Our products may be purchased via our local distributors and resellers and, for all other countries, contact HEKA directly.

Ordering information: We accept orders by fax and by mail. Please indicate the operating system of your computer (Windows or MacOS) when ordering software. See our addresses above or those of our distributors in "Contact Us" section.

Prices: For countries without a regional exclusive distributor of HEKA products, prices are given in our regional price lists. All prices ex works are unit prices, carriage forward, not including value-added tax and customs duty. The Canadian price list is valid for customers in Canada only. Customers ordering from countries of the American continent please refer the US Price List. All other customers please refer to our EURO Price List. Prices given in firm quotations are valid for 3 months and prices are subject to change without prior notice.

Payment: For international sales, we require documents against payment (D/P), i. e. a letter of credit, or payment in advance. If a prepayment is made by (T/T) bank transfer, then a 2% discount applies. In countries where we have local distributors, please contact them for sales conditions.

Delivery: Our products are usually sent door-to-door by air fright and courier. The carrier is selected by HEKA but can also be specified by the customer.

Software Support: Support is free of charge for owners of HEKA products.

Software Upgrade: HEKA has an unsurpassed policy regarding upgrades of its software! Upgrades of HEKA software (for PATCHMASTER, FITMASTER, POTMASTER, TIDA) are available to licenced holders free of charge. The latest version can also be obtained from our download page, or you can contact HEKA to receive our latest CD. When you purchase a copy of a software program, you purchase one licence that is protected by a hardware key ("dongle"). One dongle corresponds to one licence. We provide a discount for multiple licences of our software as follows: 2nd and 3rd licences=20%; 4th or more=25%. This discount applies to HEKA software only and not to products from third parties.

Sales Support: We provide exceptional pre and post sales customer support from our trained international sales representatives. Customer support is free of charge for registered users of HEKA products.

Repair Policy: HEKA prides itself on its superb, long-standing repair and maintenance service of its hardware products. In fact we still offer support for the HEKA produced EPC 7 - also known as List amplifier - that was introduced back in 1982!
Users have to cover the cost to have the equipment shipped for repair. HEKA will forward the cost for return.