Technical Support
Our goal at HEKA is to minimize the time you have to spend on training with our instruments and software; that way more of your time and attention can be devoted to your research. As a result, we are always trying to keep our software user friendly, while at the same time maintain its versatility and functionality.

We provide exceptional pre- and post-sales customer support. If you have technical questions, there are several ways to find the answer and seek assistance.

Within our website you have access to the following:
  • HEKA Forum & FAQ (where you can discuss technical issues & find frequently asked questions and answers)
  • Tutorials (where information is provided to help get you started with our hardware and software)
  • Tips & Hints (short description of additional / rarely used functions for specific applications)
  • Download (all software; manuals)
  • a Compatibilty Chart lists possible hardware and software combinations
 If you do not find the answer to your questions within our webpages, please contact the support hotline. Our support team consists of experts from a variety of fields. You will get assistance from electrophysiologists, electrochemists, electrical engineers, and software engineers. You may contact our hotline either by phone, fax, or e-mail:

Phone: (++49) 6325 - 95 53 0
Fax: (++49) 6325 - 95 53 50
e-mail: support@heka.com

Usually the most efficient way is to give us an e-mail, please remember to include the specifics of your experimental system (i.e. amplifier type, software version, MacOS or Windows). In the "get help" section of the website, you will find a prepared support request form.

We regret that technical support is no longer provided for the following HEKA products:

EPC-5, Atari software, TIDA 3.0 and older, Pulse 8.40 and older.