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Our goal at HEKA is to minimize the time you have to spend on training with our
instruments and software. That way, more of your time and attention can be devoted to your research.
As a result, we are always trying to keep our software user friendly, while at the same time maintain
its versatility, flexibility and functionality.
We provide exceptional pre- and post-sales customer support. If you have technical
questions, there are several ways to find the answer and seek assistance.
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If you do not find the answer to your questions within our webpages, please contact the support
hotline. Our support team consists of experts from a variety of fields.
You will get assistance from electrophysiologists, electrochemists, electrical engineers, and
software engineers. You may contact our hotline either by phone, fax, or e-mail:
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Europe
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North America
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All Products
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Electrophysiology
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Electrochemistry
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Phone: +49 6325 - 95 53 0
Fax: +49 6325 - 95 53 50
e-mail: support@heka.com
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Phone: +1 516-882-1155
Fax: +1 516-467-2125
e-mail: support@heka.com
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Phone: +1 902-624-0606
Fax: +1 902-624-0310
e-mail: support@heka.com
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The most efficient way is to send us an e-mail. Please remember to include the specifics of
your experimental system (i.e. amplifier type, software version, MacOS or Windows). This enables
us to address your issue more specifically and will help avoid unnecessary delays.
We regret that technical support can no longer be provided for products that were discontinued
very long time ago. Parts availability is limited for some old products, too. We will do what we
can to help, but we cannot commit to the same level of support that you will receive for our newer
products.
Products with limited tech support and parts availability include:
1. Hardware
- EPC 9 Patch Clamp Amplifier
- EPC 7 Patch Clamp Amplifier
- ITC-16 / PCI-16 AD/DA Converter
- PG 284 Potentiostat
- PG 285 Potentiostat
2. Software
- PULSE, PULSEFIT, PULSETOOLS,
PULSESIM, X-CHART, FURA,
E9Screen (Upgrade to Patchmaster software available)
- POTPULSE (Upgrade to Potmaster software available)
- TIDA 4 or older (Upgrade to TIDA 5 available)
- Asyst for DOS (Electrochemistry)
- ATARI Software
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