Our goal at HEKA is to minimize the time you have to spend on training with our instruments and software. That way, more of your time and attention can be devoted to your research. As a result, we are always trying to keep our software user friendly, while at the same time maintain its versatility, flexibility and functionality.
We provide exceptional pre- and post-sales customer support. If you have technical questions, there are several ways to find the answer and seek assistance.
If you do not find the answer to your questions within our webpages, please contact the support hotline. Our support team consists of experts from a variety of fields.
You will get assistance from electrophysiologists, electrochemists, electrical engineers, and software engineers. You may contact our hotline either by phone, fax, or e-mail:
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Phone: +49 7121 90925 609
Toll free:+1 800 272 2775
Phone: +1 508 893 8999
Fax: +1 508 429 5732
The most efficient way is to send us an e-mail. Please remember to include the specifics of your experimental system (i.e. amplifier type, software version, Mac OS or MS Windows). This enables us to address your issue more specifically and will help avoid unnecessary delays.
We regret that technical support can no longer be provided for products that were discontinued very long time ago. Parts availability is limited for some old products, too. We will do what we can to help, but we cannot commit to the same level of support that you will receive for our newer products.